Quality Policy Statement
Coil Springs Direct Ltd is dedicated to the principle of never ending improvements in product quality, reliability & customer service excellence.
Our Mission is to give the customer what they want, when they want it.
Our aim is to always supply to our customers high quality, reliable and safe products that conform exactly to customer specifications and any other statutory or regulatory requirements relevant to the products supplied .
The QMS (Quality Management System) is key to the continual improvement cycle, helping to drive improvement throughout the business and enhance the service for our customers.
The QMS is based on the requirements of BS EN ISO 9001:2015 & ISO13485:2016 and the company is fully committed to fulfilling these requirements as well as product and client specific requirements or specifications.
We always aim to prevent potential and actual quality defects at the earliest stage to avoid problems for our customers.
We will formulate quality objectives that improve efficiency and add value for our customers and will provide satisfaction with regard to product quality, reliability, delivery and customer service.
Our policy and objectives will be communicated within our organisation and any other interested parties.
Graham Durnall, Managing Director
Issue 1 – 21st May 2018